Frequently Asked Questions

 We will contact you a couple of days before your party to confirm what day and time we will be delivering your party depending on our route for that weekend with our other parties.

 All items listed in the chosen package, including delivery, setup, breakdown within a 15 miles radius. Anything outside of the 15-mile radius will incur an additional delivery charge.

 Space needed is determined by the number of teepees. In some cases, we will come out to see if the space you have in mind is enough.

On average our parties take a minimum of 2 hours to set up. However, we will advise each booking individually as the exact time depends on the size of the parties.

Photos are examples themes and styles may vary depending on stock and location. Please let us know if you have a theme in mind that is not available.

We require a $100 deposit to secure your booking and a $75 security deposit against our equipment. Payments will be setup between the booking date and party date with the final balance of the party to be paid 2 weeks before the event date.

We take a very small security deposit at the time of booking and if something gets damaged, we will sit down with you and come to a mutually acceptable amount of compensation.  We understand that accidents happen, especially with excited children.

All Teepee covers, and sheets are cleaned after each party.  Our bedding is washed after every party in hypo-allergenic washing powder and softener.  Mattresses, air beds, pillows and decorative items are always cleaned and disinfected. But please let us know if you have any children attending that have an allergy to a brand of laundry detergent and we will make the necessary changes.

A minimum of 7 days’ notice must be given for requests to change the date of their hire booking. The customer’s request can then be granted on the provision that preferred date is available. A request to change dates within 7 days of booking will be denied.